Services

Services

Credit Bureau Systems’ CSD makes it easy and convenient for our customers to do business with us through the use of technology and personal attention to the customer’s needs regardless of size or volume of business.

• Account Executives and Customer Service Representatives are assigned to each client

• Toll free access is standard for every Collection Service Division Call Center

• On Line, Secure Access to your accounts, reports, account acknowledgements, remittance and trust files, printable inventories, agency staff  & e-mail directories available 24 hours per day at all CBS locations.

• CBS provides every form of account referral service available in the industry including Fax, E-mail, Online Batch entry, Online single account entry, FTP Batch Transfer, Electronic Data Interface, VPN, and even hardcopy, Business Reply Listing Sheets for our more traditional customers.

• CBS Trust Remittances are available daily, weekly, and monthly in gross or net formats via traditional hardcopy transfer methods or via on line banking and Electronic Funds Transfer. For larger customers who require a more streamlined process, our Electronic Trust Remittances (ETR’s) are available for downloading and updating payment transactions on to your host system with minimal programming.

• CBS Performance Reporting provides on line and hard copy summary and detail of all aspects of our work on behalf of our customers.
• Age and Balance Reports
• Cost and Revenue Reports
• Recovery Rate and Batch Analysis
• Collection Scoring & Predictability Reports
• New Address Update and Phone Append Reports
• Actuarial and Gross Activity Reports in Monthly, One Year, Three Year & Five Year Formats
• Financial Class and Debtor Segmentation Reports and Queries